A Case Study 7.2 Karla, African American Salesperson And...
Dropbox Assignment 5: Read the Case Study 7.2 Karla, African American Salesperson and Case Study 7.3 Karla Gets Promoted (Carr–Ruffino, p. 269 – 270). What might be happening behind the scenes here? Key issues? Root problems? What do you think Daniel should do? What do you think Karla should do? Create your discussion using the 4 key steps of a Case Study: Step 1: Identify surface problems, Step 2: Ask Why–Why to get root problem, Step 3: Generate solutions, and Step 4: Take action or make recommendations. Provide solid support for those recommendations.
The Case Study 7.2 Karla, African American Salesperson
Step 1: Identify surface problems
The treatment of Karla by her coworkers is the main surface problem because she seemed to be avoided by her coworkers who do not invite her to social gatherings after work. I assume that she is not treated as a "social buddy" may be because she is African American or may be it could be a result of her work ethic. It is the job of the manager (Daniel) to address this issue immediately before it goes far, to avoid creating an unfriendly or/and hostile work environment that might affect the productivity.
Step 2: Ask Why–Why to get root problem
There is no doubt that the root problem is stereotypical cultural that does not allow the social mixing of different races inside and outside of work environment. The cause might be a lack of Diversity training that could probably give and allow employees to have open mind and wider work views
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