The First Monthly Coaching Program

The First Monthly Coaching Program

Chris, Once again, I would like to welcome you back. This is the first monthly coaching you 've had since you went on workers compensation. You cannot have come back on a more exciting and challenging year. As you have already noticed, there are a few things that have changed since you left. Our new rework goal is 7.5%. Of course, because of the time you have been since you came back and started pulling routes, you haven 't had enough time to accumulate enough work to have a rework percentage. Other areas that are also considered for quality are your whole house compliance and whole house in range. For this month, you scored 100% in whole house compliance and whole house in range. The new goal in this area compared to last year of 94%. Is 95.8%. So this has increased based to last year 's percentage. Currently your yearly average are 94.9 and 95.2% respectively. So based on your current yearly percentage on rework and whole house compliance and the range. You are very close to meeting the goal in all three areas. Let 's continue working on improving our customer service so everything else will fall in place. Again, if there 's anything I can do to help you let me know and I will give you what you need to succeed at your work.



Chris, your CSAT this month was 100%. This is exactly where you need to start to improve in all other areas. Your current yearly average is 97.8%. based on the current departmental goals, which I have already given you, this particular area is now at

... Get more on HelpWriting.net ...